Frequently Asked Questions
Frequently Asked Questions
Below are the most frequently asked questions (and answers) that you can
use for your frequently asked questions page. Feel free to use these questions
as a template or inspiration for your webshop.Order and delivery
Question: When can I expect my order?
Answer: The average delivery time is 5-10 days.Our products
in fact, are shipped to you directly from the supplier. Because of this
unique business model allows us to save enormously on storage and
transport costs and we can offer the products at a lower price
competitor and take care of the shipping costs.
take.
Q: The expected delivery time has passed, where is my order!
Answer: In 99% of cases, orders are delivered within the
expected delivery time.Unfortunately it can sometimes happen that an
order may be delayed in the delivery process. You can check the status of
check the status of your order via the following link:
[LINK TO TRACK AND TRACE PAGE]
Haven't received anything 3 days after the expected delivery time? Then please
please contact us.
Q: I am missing some products with my order, how is that possible?
Answer: Because we work with different suppliers it can
be that products are shipped separately from each other.items are
missing from your order you will usually receive them after 2-3 days.
We apologize for the inconvenience.Track and Trace
Question: what are the shipping costs?
Answer:We take the shipping costs of the order at our own
account.*
Exchanges and returns
Q: I am not satisfied with my order, can I return it?
Answer: yes. You can return any order to us within 14 days
us without giving any reason.
Q: I want to return an item, what should I do?
Answer: If you are not satisfied with your order you can exchange or return it within
14 days of receipt to exchange or return it. Products must be returned in their original
condition and labeled. The
product may not contain traces of use.
A return shipment should always include Track & Trace code. The
sender is always responsible for the shipment.
Once we have received your returned items we will make sure that the
ensure that the purchase amount is on your account within 14 days.
>> Click here to download a return form <<
Question: Where do I find my Track and ace code?
Answer: On this page [LINK TO TRACK YOUR ORDER PAGE] you can
enter your e-mail address and order number to track your package.
Q: The Track and Trace code shows no information, how is this possible?
Answer: From the moment your package has arrived at the
mail order company, the Track and Trace information is available. Please
note that there may be some delay in between.